Congratulations, Tom and Lori!

Congratulations to Lori and Tom!

     Americana Insurance is a local agency, and we’re really proud of that. Our Team lives and works right here in Albert Lea and the surrounding communities, and we think that makes us better at helping you cover all of the important people and things in your life. 
 

      At Americana, we go above and beyond what is expected to make sure that you get the best coverage and service possible. That’s why we are so proud of Agency Director Tom Sorenson and Customer Service/Claims Manager Lori Bagley; both have far exceeded level of training required for insurance professionals in Minnesota. At Americana we are proud that our agents seek out training opportunities that help them to provide the best possible coverage for our clients.

      Lori and Tom were recently awarded the designation of Certified Professional Insurance Agent (CPIA), a professional designation conferred by the American Insurance Marketing and Sales Society (the AIMS Society). 

      They successfully completed three Insurance Success Seminars.  The CPIA designation stands for professionalism, commitment to sales training and results, and technical knowledge.  The designation requires a bi-annual continuing education update.

      The Insurance Success Seminars cover topics like identifying risks, developing the knowledge and skills needed to design a complete insurance program, and maintaining high legal and ethical standards of operation.

What does this mean for clients? It means that, more than ever that our team are experts on finding just the right amount of coverage, at just the right price,  and on helping our clients avoid the expensive pitfalls and gaps that sometimes occur with insurance. It means that our customers receive top-notch service from agents who are trained to identify every risk, design coverage for all risks, and who operate under a code of ethics designed to protect our clients.

Congratulations, Tom and Lori! The many hours spent in training mean that our friends and neighbors have the best client relationships, coverage, and claims service we can provide.